Refund & Cancellation Policy

Introduction

At Tezzonix, we aim to be transparent and fair with payments, cancellations, and refunds. This Refund & Cancellation Policy applies to all students, learners, individual customers, and corporate clients who buy services from Tezzonix, which is run by Tezzonmaart Technology Ventures Pvt Ltd.

This Policy covers training programs, internships, digital marketing, study-abroad consulting, data management, IT consulting, and similar services. Whether you can get a refund depends on the service you bought, your agreement, how much of the service has been delivered, and the law.

General Refund Conditions

We encourage all customers to check the details, fees, schedules, and cancellation terms of any program or service before making a purchase.

Refunds will be assessed based on:

The nature of the purchased service.
The date of cancellation.
The extent of services already delivered.
Applicable service-specific agreements.
Any properly disclosed and legally permissible deductions.

We will not charge any hidden or retroactive cancellation fees. This Policy does not limit your legal consumer rights or any other remedies you have under the law.

Training Programs and Educational Internships

Full Course Payment

Tezzonix usually collects the full program fee in one payment when you enroll. We do not charge a separate registration fee unless we tell you about it before you buy.

Cancellation Before Program Commencement

If you cancel before the program starts, you can ask for a full refund of the course fee. Any deductions for approved, non-refundable third-party costs will only apply if we told you about them before you bought, and they must follow the law.

Cancellation After Program Commencement

If you withdraw after the training has started, we will usually refund you for the part of the program you have not received, as allowed by law.

We will only deduct fees for extra services or other allowed charges if we told you about them before you enrolled.

Missed Classes

If you miss a scheduled session, you are not automatically entitled to a refund, a replacement session, or a transfer to another batch. Any extra help will depend on the program’s rules and available resources.

Cancellation by Tezzonix

If Tezzonix cancels a program before it starts, you will get a full refund unless you agree to a different arrangement.

If Tezzonix cannot finish a program that has already started, we will provide a suitable refund or another solution, as stated in your agreement.

Digital Marketing Services

Refunds and cancellations for digital marketing services, such as SEO, paid ads, and social media management, will follow the terms of your service agreement. You may need to pay for work already done, services delivered, and any costs that can be legally recovered before the contract ends. Money already spent on advertising with other platforms will follow those platforms’ refund rules and payment terms. Not getting certain marketing results does not mean you get a refund unless your contract specifically promised those results. This does not affect your rights if services are poor, misleading, or not delivered.

Study-Abroad Consultancy

Whether you can get a refund for study-abroad consulting depends on what services have been provided and the cancellation terms you were told about before you paid. These services may include counseling, help choosing a university, preparing applications, handling documents, and other agreed support.

If you cancel after work has started, Tezzonix may keep fees for services already provided and any costs that can be legally recovered. If your university or scholarship application is rejected, or your visa is refused, you do not automatically get a refund if we have provided the agreed services. Refunds for university application fees, visa charges, and other third-party payments will follow the policies of those institutions. Any contractual guarantees and mandatory legal remedies remain applicable.

Data Management and IT Consulting

Refunds for data management, analytics, software projects, and IT consulting will follow the terms of your project agreement.

If a project is canceled, payments and refunds will depend on:

Completed work and accepted deliverables.
Agreed milestones and payment terms.
Documented, legally recoverable expenses.
Applicable termination conditions.
Relevant legal requirements.

If Tezzonix does not deliver a promised service or provides work that is seriously below standard, you can seek the remedies allowed by your contract.

Duplicate and Failed Payments

If you experience duplicate payments, incorrect charges, or unsuccessful transactions where funds were deducted, contact Tezzonix with the relevant transaction details. Tezzonix will check the transaction and, if there is a payment error, will fix it or refund you. If you paid twice by mistake, we will refund the full amount.

Please do not share your passwords, PINs, or full payment card details by email or messaging apps.

Refund Requests and Processing

Refund requests must be submitted to: Email: info@tezzonix.com Subject: Refund Request – [Program or Service Name]

Please include:

Registered name and email address.
Program or service purchased.
Payment date and transaction reference.
Reason for the refund request.
Relevant supporting information, if applicable.

We will review refund requests based on the relevant terms and legal rules. If your refund is approved, we will usually start the refund process within 15 days, or sooner. We will usually send refunds using the same payment method you used, if possible, or through other alternative methods.

How long it takes for the refund to show up in your account depends on your payment provider and bank.

Complaints and Dispute Resolution

If you do not agree with a refund decision, you can ask for a review by contacting Tezzonix through our official grievance channel. Where the Indian Consumer Protection (E-Commerce) Rules apply, Tezzonix will acknowledge consumer complaints within 48 hours and resolve them within a feasible time period, in accordance with applicable requirements.

Tezzonix may update this Policy when necessary. Changes will not retrospectively remove accrued contractual or statutory rights.

Last Updated: 17-Oct-2026

Refund & Cancellation Policy